Return Policy
Any items purchased from Dexihome.com can be returned for a full refund (minus a $10 processing fee* per item). We do not offer exchange service, you can place another order after returned and refunded the item you had purchased.
To receive a full refund, the original item MUST be in new condition and returned without:
- Pet dander or fur
- Dirt or grass stains
- Signs of wear, washing, or improper care
- Damage or stains
All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded.
Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport.
*At this time, we are only able to provide return labels for customers residing in the US. Customers residing outside the US are responsible for obtaining and paying for their own return shipping labels.
