Shipping Policy

Where do you ship to?

We ship to the U.S., Canada. We do not ship to P.O. Boxes (including APO and FPO), Alaska, Hawaii, or the U.S. Territories. If the address attached to your order contains a P.O. Box, a member of our Customer Care team will reach out to you for an updated address. If we do not hear back within seven days from the original order date, we will cancel your order.

If you reside in a different country, please email our Customer Care team at support@dexihome.com with your name, country, and email to be added to our mailing list. We will reach out once we begin shipping to your country.

Where does free shipping apply to?

Free shipping applies to standard ground shipping and handling within the U.S. only, EXCLUDING Hawaii, Alaska, U.S. Territories, and Canada. We do not ship to P.O. Boxes (including APO and FPO) or the U.S. Territories.

Which carrier is used for shipping? We use FedEx and DHL for shipping our packages.

Which carrier is used for shipping?

We use FedEx and DHL for shipping our packages.

How do I change my shipping address?

Usually we only accept If your order has not been shipped: Please email us at support@dexihome.com with your order number and the updated shipping address. If your order has been shipped: The quickest way to change your shipping address is by signing up for FedEx Delivery Manager and searching your order tracking number on FedEx.com. From there, select “Deliver to Another Address” under “Manage Delivery.” If you need to change your shipping address because you will not be home during a delivery, you can also request that your package be sent to a FedEx location or Walgreens until you’re ready to pick it up through FedEx’s Delivery Manager. See instructions here. Please remember to check your spam / junk mail folders when waiting for a response from us. Sometimes our emails get delivered there instead of your inbox. We also recommend that you add support@dexihome.com to your Email Contacts or Safe Sender list so you don't miss a response from us.