• 【Customer Satisfaction】We aim to provide you with high-quality products. If you encounter any problems in purchasing the kitchen mats and rugs, please contact us in time and we will provide you with satisfaction Reply
• 【Easy to Clean】This kitchen floor mat is waterproof and easy to clean Just wipe the dirt with a wet cloth or a vacuum cleaner as needed to achieve a perfect cleaning effect.
• 【Great Anti-slip】The kitchen comfort mat has a unique beveled edge design, excellent grip, and non-slip bottom. It helps prevent tripping and slipping.
• 【Comfortable and Durable】Exquisite pattern design makes this kitchen mat stylish and beautiful, the durable kitchen runner can quickly rebound, will not flatten with a long time of use like other products, and will not be easily damaged by sharp objects.
• 【Good Anti-fatigue Effect】Our kitchen rug, 3/4” thick fatigue pad can effectively relieve the pain of feet, knees, back, and shoulders. The perfect kitchen fatigue floor mat is the best choice to ensure that you stand comfortably and eliminate fatigue.

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Where do you ship to?

We ship to the U.S., Canada. We do not ship to P.O. Boxes (including APO and FPO), Alaska, Hawaii, or the U.S. Territories. If the address attached to your order contains a P.O. Box, a member of our Customer Care team will reach out to you for an updated address. If we do not hear back within seven days from the original order date, we will cancel your order.

If you reside in a different country, please email our Customer Care team at support@dexihome.com with your name, country, and email to be added to our mailing list. We will reach out once we begin shipping to your country.

 

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Where does free shipping apply to?

Free shipping applies to standard ground shipping and handling within the U.S. only, EXCLUDING Hawaii, Alaska, U.S. Territories, and Canada. We do not ship to P.O. Boxes (including APO and FPO) or the U.S. Territories.

Which carrier is used for shipping? We use FedEx and DHL for shipping our packages.

 

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Which carrier is used for shipping?

We use FedEx and DHL for shipping our packages.

 

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How do I change my shipping address?

Usually we only accept If your order has not been shipped: Please email us at support@dexihome.com with your order number and the updated shipping address. If your order has been shipped: The quickest way to change your shipping address is by signing up for FedEx Delivery Manager and searching your order tracking number on FedEx.com. From there, select “Deliver to Another Address” under “Manage Delivery.” If you need to change your shipping address because you will not be home during a delivery, you can also request that your package be sent to a FedEx location or Walgreens until you’re ready to pick it up through FedEx’s Delivery Manager. See instructions here. Please remember to check your spam / junk mail folders when waiting for a response from us. Sometimes our emails get delivered there instead of your inbox. We also recommend that you add support@dexihome.com to your Email Contacts or Safe Sender list so you don't miss a response from us.

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Any items purchased from Dexihome.com can be returned for a full refund (minus a $10 processing fee* per item). We do not offer exchange service, you can place another order after returned and refunded the item you had purchased.

To receive a full refund, the original item MUST be in new condition and returned without:

• Pet dander or fur
• Dirt or grass stains
• Signs of wear, washing, or improper care
• Damage or stains

All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded. 

Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport. 

*At this time, we are only able to provide return labels for customers residing in the US. Customers residing outside the US are responsible for obtaining and paying for their own return shipping labels.