• 【Satisfaction Guarantee】We want you to feel confident in your purchase. If you're not satisfied with your purchase, you may return your order for any reason, even if you just change your mind, within 30 days of receipt.
  
• 【Easy to Clean and Maintain】Sweep with a broom or vacuum regularly, shake off outdoors or over your garbage bin. For a deeper clean, machine washable and dried. We recommend that rinse under the water in the cold water, not the hot water. After multiple times machine wash tests, the doormat is still as good as new
• 【Durable and Safty Material】Our doormats were designed to last! The strong and sturdy underside on the mats features durable TPR rubber backing. The upgrading technology adopted makes the polyester fiber solid and practical, not easy to fall off. Eco-friendly and recyclable, non-toxic, odorless, perfect for homes with pets or kids
• 【Non-slip and Low Profile】Multi-purpose doormats to use the TRP Non-Skid backing on dry floor, helping it to stay in place on your floor, it won't slip or scuff the floor. 1/4 Inch Low profile design so doors won't get stuck.Perfect for homes with pets (dogs or cats) or kids.
• 【Absorbent Ideal Doormat】Keep your entryway dry and clean with the simple addition of this exquisitely efficient doormat which is as durable as it is beautiful. Eliminates dirty and wet footprints when you entering the house. Our doormat scraps off dirt, water, dust, grit, sand, mud, slush, sleet, grass or retain snow, and absorbent wet feet.

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Where do you ship to?

We ship to the U.S., Canada. We do not ship to P.O. Boxes (including APO and FPO), Alaska, Hawaii, or the U.S. Territories. If the address attached to your order contains a P.O. Box, a member of our Customer Care team will reach out to you for an updated address. If we do not hear back within seven days from the original order date, we will cancel your order.

If you reside in a different country, please email our Customer Care team at support@dexihome.com with your name, country, and email to be added to our mailing list. We will reach out once we begin shipping to your country.

 

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Where does free shipping apply to?

Free shipping applies to standard ground shipping and handling within the U.S. only, EXCLUDING Hawaii, Alaska, U.S. Territories, and Canada. We do not ship to P.O. Boxes (including APO and FPO) or the U.S. Territories.

Which carrier is used for shipping? We use FedEx and DHL for shipping our packages.

 

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Which carrier is used for shipping?

We use FedEx and DHL for shipping our packages.

 

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How do I change my shipping address?

Usually we only accept If your order has not been shipped: Please email us at support@dexihome.com with your order number and the updated shipping address. If your order has been shipped: The quickest way to change your shipping address is by signing up for FedEx Delivery Manager and searching your order tracking number on FedEx.com. From there, select “Deliver to Another Address” under “Manage Delivery.” If you need to change your shipping address because you will not be home during a delivery, you can also request that your package be sent to a FedEx location or Walgreens until you’re ready to pick it up through FedEx’s Delivery Manager. See instructions here. Please remember to check your spam / junk mail folders when waiting for a response from us. Sometimes our emails get delivered there instead of your inbox. We also recommend that you add support@dexihome.com to your Email Contacts or Safe Sender list so you don't miss a response from us.

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Any items purchased from Dexihome.com can be returned for a full refund (minus a $10 processing fee* per item). We do not offer exchange service, you can place another order after returned and refunded the item you had purchased.

To receive a full refund, the original item MUST be in new condition and returned without:

• Pet dander or fur
• Dirt or grass stains
• Signs of wear, washing, or improper care
• Damage or stains

All returned items are thoroughly inspected, and any item(s) returned in a condition deemed as no longer sellable will not be refunded. 

Note: Returned item(s) must be shipped back in the original packaging or similar packaging that will prevent item(s) from damage while in transport. 

*At this time, we are only able to provide return labels for customers residing in the US. Customers residing outside the US are responsible for obtaining and paying for their own return shipping labels.